Policies
Delivery & returns
How your sofa gets to you, what it costs, and what happens if something isn’t right when it arrives.
- Free delivery to most of the UK
- Most of the UK: 2–4 days
- Pay on delivery
- 14 days to change your mind
Getting it to you
Delivery is free to most of the UK, with no minimum order value. Our drivers bring your sofa to the ground floor, or to a ground-floor room of your choice. The far ends of the mainland pay by distance from our Blackburn showroom: £40 to Devon and the Aberdeen area, £80 to Cornwall and the Scottish Highlands, and £100 to the far north of Scotland. The exact figure for your postcode is shown on every product page and at checkout, before you order. Most of the UK gets delivery in two to four days. Devon, Cornwall, the Aberdeen area and the north of Scotland take five to seven days. We deliver Tuesday to Sunday, weekends included; there are no deliveries on Mondays.
We take website orders for UK Mainland only. Northern Ireland, the Isle of Man, the Channel Islands, the Scottish islands, the Isle of Wight and the Isles of Scilly sit outside that service, so please get in touch before ordering and we will give you the details for your address.
Where we deliver
Free to most of the UK, with no minimum order; Devon, Cornwall and the north of Scotland pay £40 to £100. How long it takes depends on how far the van has to go.
- Most of the UK2–4 days · free
- England, Wales and Scotland as far as Perth, Dundee and Fort William: London, the Midlands, the North, Somerset and Dorset included
- Devon, Cornwall & the north of Scotland5–7 days · £40–£100
- Devon and the Aberdeen area £40; Cornwall, the Highlands, Moray and North East Scotland £80; Caithness and Sutherland £100
- Islands & Northern IrelandContact us first
- Website orders are for UK Mainland only. For Northern Ireland, the Isle of Man, the Channel Islands, the Scottish islands, the Isle of Wight and the Isles of Scilly, message us for the details
Enter your postcode on any sofa page to see the charge and the dates for your address, before you order. We deliver Tuesday to Sunday - no deliveries on Mondays.
What things cost
Everything below is paid on delivery along with the sofa itself. Nothing is taken when you place the order — not a deposit, not a card pre-authorisation, nothing.
| Service | Cost |
|---|---|
| Delivery to most of the UK, ground floorNo minimum order value | Free |
| Delivery to Devon or the Aberdeen areaAdded at checkout from your postcode. Takes 5–7 days | £40 |
| Delivery to Cornwall or the Scottish HighlandsIncludes Inverness, Moray and North East Scotland beyond 250 miles. Takes 5–7 days | £80 |
| Delivery to the far north of ScotlandCaithness and Sutherland, including Thurso and Wick. Takes 5–7 days | £100 |
| Upstairs deliveryPer flight. Added at checkout | From £20 |
| Assembly in the roomAdded at checkout | £20 |
| Taking your old sofa awayThen £10 for each seat above 5. Count every seat we collect, so a three-seater and a two-seater going together is 5 seats. May differ for very large items — we will tell you as soon as your order reaches us | £70 up to 5 seats |
| Re-delivery after a missed slotOnly once a slot has been confirmed with you | £50 |
Paying at the door
The order is settled at the door, before the sofa comes inside. The crew bring it to your doorway and unwrap as much of it as you want to see: look at the frame, the fabric, the stitching, the feet, every cushion, from any angle you like, for as long as you need. Nothing is rushed and nothing is hidden. If it is not what you ordered or it has been damaged in transit, say so then and there and it goes back on the van — you pay nothing.
Once you are happy with it, you pay — and then it comes in. Carrying it into the room, upstairs and assembly all happen after payment has been made, in cash to the crew or by bank transfer completed at the door. That is the order of things on every delivery: inspect, pay, then in. It is not a judgement about you; it is simply how a cash-on-delivery service works with two people and a van full of other people’s sofas.
None of this affects your rights. You still have the full 14 days to change your mind once it is delivered, and the Consumer Rights Act 2015 still covers anything that turns out to be faulty later — see below.
Access and upstairs
Have a think about access before your delivery day. The van needs to reach the property so the team can unload safely — narrow lanes, low archways, permit-only parking and blocked driveways are the usual culprits. Tell us in advance if any of those apply and we will plan around them.
We can take your sofa above the ground floor for a fee, added at checkout. If you are not sure how many floors are involved, or whether it will turn on your stairwell, please check with us before you buy rather than on the day. Our size guide has a doorway calculator that will narrow the range down for you in about ten seconds.
We would far rather spend ten minutes on the phone about a doorway than send a van two hundred miles to a sofa that will not go in.
If you miss your delivery
Once a slot has been confirmed with you, a missed delivery means the whole trip has to be made again, so a £50 re-delivery charge applies. If the day stops working for you, tell us as early as you can and we will simply rearrange it — there is no charge for moving a date before it is confirmed.
If it arrives damaged
Because you pay on delivery, you get to look at your sofa before any money changes hands. Please do. Have a proper look while the driver is still with you, and only pay once you are happy with the condition it has arrived in.
If you spot transit damage afterwards, email enquiries@uksofashop.co.uk with photographs as soon as you reasonably can. The sooner we see it the easier it is to settle — photographs taken on the day tell us things photographs taken in a fortnight cannot. That is a request, not a deadline: your rights under the Consumer Rights Act 2015 run for far longer than any window we could set, and nothing here shortens them.
- Minor, and the sofa is usable. We log an incident report with your photographs and recommend you carry on using it. That record stays on your order in case anything develops later.
- Considerable. We offer you a replacement.
- Beyond repair. We collect it and issue a full refund. There is no collection charge for faulty goods.
Changing your mind
You can cancel at any point from placing your order until 14 days after it is delivered. That is your right under the Consumer Contracts Regulations, it applies whatever the reason, and you do not need to explain yourself to us.
To cancel, just tell us. Email enquiries@uksofashop.co.uk, call 07476 616022, or write to us at Unit 4, Waverledge Business Park, Waverledge Street, Great Harwood, Blackburn, BB6 7LS. Any clear statement will do — the form below exists because the Regulations say we have to offer you one, not because you have to use it.
Once you have cancelled you have a further 14 days to send the sofa back. For a change-of-mind return you arrange and pay for the return carriage. Sofas are large and awkward, so it is worth getting a quote before you commit — this is the part people are usually surprised by. It is also the one real difference from a faulty item, which we collect ourselves, free.
Your refund. We refund within 14 days of the sofa reaching us, or of you showing us it has been sent, whichever happens first. Please send it back in the condition it reached you in: we can reduce the refund to reflect any loss in value caused by handling beyond what you would have been able to do in a shop, and if we do that we will tell you the amount and why.
Model cancellation form
Complete and return this form only if you wish to withdraw from the contract. You do not have to use it.
To UK Sofa Shop, Unit 4, Waverledge Business Park, Waverledge Street, Great Harwood, Blackburn, BB6 7LS — enquiries@uksofashop.co.uk:
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Sofas built to your specification
The exemption covers sofas personalised to your own choice — the fabric you pick from the library, a size or layout we change for you, or anything else built to your specification. Our stocked ranges, sold in set sizes and finishes, carry the full 14-day right.
The reason for the exemption is that a sofa made to your own choices cannot be sold to anybody else. We tell you this at the checkout, on the order itself, before you commit.
Faulty items built to your specification are covered exactly as everything else is. The exemption is about changing your mind, not about our responsibility for the thing we built.
Not sure about something? Ask before you order — especially about access, upstairs delivery, or whether a particular sofa will fit. Send us a message or email enquiries@uksofashop.co.uk.