Policies
Delivery & returns
How your sofa gets to you, what it costs, and what happens if something isn’t right when it arrives.
- Free UK Mainland delivery
- Most UK Mainland: 2–4 working days
- Pay on delivery
- 14 days to change your mind
Getting it to you
Delivery is free to every UK Mainland address, with no minimum order value. Our drivers bring your sofa to the ground floor, or to a ground-floor room of your choice. Most UK Mainland orders arrive in two to four working days. Some Wales and Scotland postcodes take five to seven working days.
Northern Ireland, the Isle of Man and the Scottish Islands sit outside that service. They are not refused; we simply do not quote for them automatically, so please get in touch before ordering and we will arrange delivery for you.
Where we deliver
Free to every UK Mainland address, with no minimum order. How long it takes depends on how far the van has to go.
- The North & Midlands2–3 working days
- Lancashire, Greater Manchester, Yorkshire, Merseyside, Cheshire, the Midlands
- The South & East3–4 working days
- London, the Home Counties, the South West, East Anglia, the North East
- Wales & Scotland5–7 working days
- All of Wales, and Scotland up to the central belt and beyond
- Islands & Northern IrelandAsk us first
- Northern Ireland, the Scottish Islands, the Isle of Man, the Channel Islands
Around 90% of orders arrive inside the window for their band. We cannot always tell which band a postcode falls into at the point of ordering — if yours is going to take longer, we will tell you as soon as the order reaches us, not on the day.
What things cost
Everything below is paid on delivery along with the sofa itself. Nothing is taken when you place the order — not a deposit, not a card pre-authorisation, nothing.
| Service | Cost |
|---|---|
| Delivery to UK Mainland, ground floorNo minimum order value | Free |
| Upstairs deliveryPer flight. Added at checkout | From £20 |
| Assembly in the roomAdded at checkout | £20 |
| Taking your old sofa awayMay differ for very large items — we will tell you as soon as your order reaches us | £30 |
| Re-delivery after a missed slotOnly once a slot has been confirmed with you | £50 |
Access and upstairs
Have a think about access before your delivery day. The van needs to reach the property so the team can unload safely — narrow lanes, low archways, permit-only parking and blocked driveways are the usual culprits. Tell us in advance if any of those apply and we will plan around them.
We can take your sofa above the ground floor for a fee, added at checkout. If you are not sure how many floors are involved, or whether it will turn on your stairwell, please check with us before you buy rather than on the day. Our size guide has a doorway calculator that will narrow the range down for you in about ten seconds.
We would far rather spend ten minutes on the phone about a doorway than send a van two hundred miles to a sofa that will not go in.
If you miss your delivery
Once a slot has been confirmed with you, a missed delivery means the whole trip has to be made again, so a £50 re-delivery charge applies. If the day stops working for you, tell us as early as you can and we will simply rearrange it — there is no charge for moving a date before it is confirmed.
If it arrives damaged
Because you pay on delivery, you get to look at your sofa before any money changes hands. Please do. Have a proper look while the driver is still with you, and only pay once you are happy with the condition it has arrived in.
If you spot transit damage afterwards, email uksofashop.co.uk@gmail.com within 24 hours with photographs. Photographs are what let us settle it quickly rather than going back and forth about what happened.
- Minor, and the sofa is usable. We log an incident report with your photographs and recommend you carry on using it. That record stays on your order in case anything develops later.
- Considerable. We offer you a replacement.
- Beyond repair. We collect it and issue a full refund. There is no collection charge for faulty goods.
Changing your mind
If you simply change your mind, you have 14 days from the day your sofa is delivered to cancel the order. That is your right under the Consumer Contracts Regulations, it applies whatever the reason, and you do not need to explain yourself to us.
For a change-of-mind return you arrange and pay for the return carriage. Sofas are large and awkward, so it is worth getting a quote before you commit — this is the part people are usually surprised by. It is also the one real difference from a faulty item, which we collect ourselves, free.
Please send it back in the condition it reached you in. If the sofa comes back damaged we will charge a fee accordingly and deduct it from your refund.
Made-to-measure orders
The 14-day right does not apply to bespoke items — anything built to your own choice of fabric, colour or dimensions. That is the standard exemption in the Regulations, and the reason for it is that a sofa made to your specification cannot be sold to anybody else. We will always make this clear before you commit to a custom order.
Faulty made-to-measure items are covered exactly as everything else is. The exemption is about changing your mind, not about our responsibility for the thing we built.
Not sure about something? Ask before you order — especially about access, upstairs delivery, or whether a particular sofa will fit. Send us a message or email uksofashop.co.uk@gmail.com.