Terms & conditions

1. Who we are

These terms govern your use of uksofashop.co.uk and the purchase of goods from UK Sofa Shop. By placing an order you confirm that you have read, understood and agree to them.

You can reach us at enquiries@uksofashop.co.uk, on 07476 616022, or by post at Unit 4, Waverledge Business Park, Waverledge Street, Great Harwood, Blackburn, BB6 7LS.

2. Placing an order

When you submit an order you are making an offer to purchase. We send an acknowledgement email on receipt — that acknowledgement is not an acceptance. The contract between us is formed when we confirm your order: for a sofa built to your own fabric, size or layout that is the phone call we make before anything is made, and for everything else it is when we confirm the delivery date with you.

3. Pricing and payment

The price shown is the price you pay — there is nothing added at the end. Payment is due in full on delivery, either in cash to the driver or by bank transfer completed at the door. We do not accept card payments of any kind, and no payment is taken at the time of ordering.

Optional services — upstairs delivery, assembly, removal of your old sofa — are added at checkout and paid on the same day, in the same way. Taking your old sofa away is £70 for up to 5 seats, then £10 for each extra seat: one charge of £70 covers anything up to 5 seats, counting every seat we collect, and each seat above 5 adds £10. For an unusually large or awkward item the charge may differ, and we tell you as soon as your order reaches us rather than on delivery day.

Where a promotional offer is running, it applies only to sofas priced at £400 or more, and not to products we have excluded from it. Nothing below £400 carries a promotional discount, whichever range it is in. One offer applies per order, it is taken off the sofa rather than the delivery charges, and it is only valid while the window shown to you is still open — we honour the deadline you were given, and we do not extend or reissue it.

4. Delivery

Delivery is free to most UK Mainland addresses with no minimum order value, to the ground floor or a ground-floor room of your choice. Addresses far from our Blackburn showroom pay a delivery charge by postcode district: £40 for Devon and the Aberdeen area, £80 for Cornwall and the Scottish Highlands, and £100 for the far north of Scotland. Any charge is shown before you order and is paid on delivery with the sofa. Delivery dates are estimates. Delays occasionally occur for reasons outside our control, and we will tell you about any significant one as soon as we know.

Once a delivery slot has been confirmed with you, a missed delivery means the journey has to be made again and a £50 re-delivery charge applies. Full detail is on our delivery and returns page.

5. Returns and cancellations

Under the Consumer Contracts Regulations you may cancel at any point from placing your order until 14 days after it is delivered, for any reason or none. To cancel, tell us in a clear statement — email enquiries@uksofashop.co.uk, call 07476 616022, or write to us at Unit 4, Waverledge Business Park, Waverledge Street, Great Harwood, Blackburn, BB6 7LS. You can use the cancellation form on our delivery and returns page, but you do not have to.

You then have a further 14 days to send the goods back. For a change-of-mind return you arrange and pay for the return carriage. We refund within 14 days of getting the sofa back, or of you showing us it has been sent, whichever is sooner. Faulty or damaged items are collected free of charge.

The exemption covers sofas personalised to your own choice — the fabric you pick from the library, a size or layout we change for you, or anything else built to your specification. Our stocked ranges, sold in set sizes and finishes, carry the full 14-day right.

Where the exemption applies it affects only your right to change your mind. It does not affect your rights if the item turns out to be faulty, which are the same either way.

6. Guarantees

All sofas carry a 1-year structural guarantee covering the frame and the springs. It excludes wear and tear, accidental damage and fabric fading. The guarantee sits alongside your statutory rights under the Consumer Rights Act 2015 rather than replacing them.

7. Limitation of liability

We are not liable for indirect or consequential losses arising from the use of our products or services, and our liability is limited to the purchase price of the affected goods. Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

8. Governing law

These terms are governed by the laws of England and Wales, and any dispute is subject to the exclusive jurisdiction of the courts of England and Wales.

Questions about any of this? Contact us — we would rather explain a clause than have you agree to something you are unsure about.