Questions, answered

Most of the UK gets delivery in 2–4 days, and Devon, Cornwall, the Aberdeen area and the north of Scotland in 5–7 days. We deliver Tuesday to Sunday, not on Mondays. Enter your postcode on any product page to see the dates for your address. Website orders are for UK Mainland only: for Northern Ireland, the Isle of Man and the Scottish islands, please get in touch before ordering and we will give you the details.

We deliver across UK Mainland, and to most of it delivery is free — there’s no minimum order value. Devon and the Aberdeen area are £40, Cornwall and the Scottish Highlands £80, and the far north of Scotland £100; enter your postcode on any product page to see yours. Our drivers bring your sofa to the ground floor, or to a ground-floor room of your choice.

Not through the website: website orders are for UK Mainland only, and that includes the Isle of Wight and the Isles of Scilly. Get in touch before you order, at enquiries@uksofashop.co.uk, on 07476 616022 or on WhatsApp, and we’ll give you the details and arrange it with you directly.

As standard we deliver to the ground floor, or a ground-floor room of your choice. We can take it upstairs for a fee, starting at £20, which you can add at checkout. If you’re not sure how many floors are involved or whether it will fit up your stairwell, please check with us before you buy rather than on the day.

Yes — assembly in the room costs £20, and you can add it when you check out. Like everything else, you pay for it on delivery rather than upfront.

Yes. Old sofa removal is £70 for anything up to 5 seats — so a two-seater, a three-seater, or a three and a two going together are all £70 — and £10 for each seat above 5. You add it at checkout, telling us how many seats we’re collecting. For very large or unusual items the charge may be a little different — if so, we’ll tell you as soon as we’ve received your order, well before delivery day.

Once we’ve confirmed a delivery slot with you, a missed delivery means the whole trip has to be made again, so a £50 re-delivery charge applies. If the day stops working for you, just tell us as early as you can and we’ll rearrange it.

Every product page lists the dimensions, so start by measuring your doorways, hallway and any turns on the way in. Our size guide has a doorway calculator that will narrow the range down for you. If you’re at all unsure, talk to us — our team does this every day and will happily walk you through it.

You pay when your sofa arrives, not before. Either hand the driver cash, or make a bank transfer at the door — the driver gives you our account details and waits for the payment to come through. We don’t accept card payments of any kind.

No. Nothing is taken when you place your order. Everything — the sofa, assembly, upstairs delivery, old sofa removal — is paid on the day it arrives, once you’ve seen it and you’re happy with it.

Email us within 2 working days of placing your order, at enquiries@uksofashop.co.uk, with your order number, your name and your full postcode. That gives us time to catch it before the order is prepared for dispatch.

Yes. You can cancel from the moment you order until 14 days after delivery, as required by the Consumer Contracts Regulations, and you don’t need to give a reason — email, call or write to us and that’s enough. You then have another 14 days to send it back, and we refund within 14 days of it reaching us or of you showing us it’s been sent. For a change-of-mind return you arrange and pay for the return carriage — worth getting a quote first, as sofas are awkward to move. We can reduce the refund to reflect any loss in value from handling beyond what you could have done in a shop. This is separate from faulty goods, which we collect ourselves free of charge. The exemption covers sofas personalised to your own choice — the fabric you pick from the library, a size or layout we change for you, or anything else built to your specification. Our stocked ranges, sold in set sizes and finishes, carry the full 14-day right.

On our fabric sofas, yes — we make them to order in a colour, material or size of your choosing. Look for the “Made to order” block on the product page and tap “Design yours on WhatsApp”: it opens a message with that sofa’s details already filled in, and you just add what you want changed. We’ll come back to you with the price and how long it will take. Our recliner ranges aren’t made this way, so those come as listed and keep the full 14-day right to change your mind. One thing to know before you commit to a fabric sofa: choosing the cloth is part of ordering one, so it’s built to your specification and is exempt from the 14-day change-of-mind return. Faulty items are covered either way.

Every sofa carries a 1-year guarantee covering structural faults — the wooden frame and the springs. It doesn’t cover general wear and tear, fabric fading, or accidental damage. If you think something structural has gone wrong, contact us with photographs and we’ll look at it.

Because you pay on delivery, check your sofa properly while the driver is still there and only pay once you’re happy with it. If you do find transit damage afterwards, email enquiries@uksofashop.co.uk with photographs as soon as you reasonably can — the sooner we see it the quicker it’s settled, though your rights under the Consumer Rights Act run far longer than that. If the damage is minor and the sofa is usable, we’ll log an incident report with your photos. If it’s considerable, we’ll offer a replacement. If it can’t be repaired and is deemed faulty, we’ll collect it and issue a full refund.